21. FAQs

Below are some FAQs. For a complete list of FAQs please visit our website at www.cdli.ca and click on Help Centre and FAQ.

Q. My Scanner does not work what now?

A. Consult the scanning directions under the mTeam FAQs on the CDLI Help Centre.  If that does not work, then contact the CDLI Helpdesk by submitting a help ticket (click Help Centre and ‘Open Support Ticket’) on our website or call 1-877-235-4123 or 1-877-CDLI-123.

Q. I am unable to retrieve a test from the exam drop box.

A. Email or call the particular CDLI Teacher in question to make alternate arrangements. Submit a help ticket to the help desk to help avoid future occurrences.

Q. My student(s) have forgotten their password and cannot access their CDLI account.

A.  Have your student(s) request a new password by accessing the “forgotten password” option when they click on the login option to the CDLI website.  Ensure your students have an active email account as the password reset link will be sent to that email account.

Q. I have received a performance alert from a CDLI Teacher, what now?

A. You can call the CDLI Teacher to discuss further.

Q. I have a new student who transferred into my school. What is the process now?

A. Contact Program Specialist - Administration either by phone or email with the details. Complete an add request using the Change Request tool.

Q. I have a student wishing to drop a course. How do I do that?

A. Complete a drop request using the Change Request tool. Be sure to complete all details of the request.

Q. It’s report card time at my school. Where do I get report cards for CDLI students?

Report cards are sent home with students at the end of each reporting period. They should be in PowerSchool at your school.