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IWB: Technicians

What is the optimum resolution for sanyo projector and TeamBoard operation?

  • 1280 x 800 native resolution
  • 16:10 aspect ratio.
  • Set the screen refresh rate to 60Hz within the Advanced Settings-Monitor Tab in the Windows 7 Screen Resolution configuration dialogue box. (Note: if a different refresh rate is set the full computer desktop image may not fully or properly display on the TeamBoard).

NOTE: The supplied Acer Veriton system supports this configuration.

How do I resolve the connection issue with the Acer Veriton, and other desktop/laptop solutions?

The supplied Ethernet switch box provided with the TeamBoard solution is known to degrade the signal strength being sent through it via the supplied 18' Ethernet (blue colored CAT 5) cable from the Acer Veriton computer's USB output. By removing the switchbox from the setup and bypassing it the signal strength is not degraded and is sufficient enough to power the TeamBoard and to provide it a data connection. The bypass involves plugging one end of the Ethernet cable directly into the TeamBoard controller and the other end into the Acer computer's USB port via the Ethernet-USB dongle adapter.

A solution to enable the use of the Ethernet switchbox with the 18' Ethernet cable and Acer Veriton computer configuration is being investigated. In the interim, installers are asked to bypass the switch box, as noted above, when using the 18' cable to allow for full functioning of the IWB setup.

NOTE: There have been some decisions already made at some district and school levels to remove the Ethernet Switch box and HDMI switcher from the wiring harness configuration. Installation teams can make any decisions on this they deem appropriate to their unique classroom setups. The wiring harness supplied has more cabling than required for basic setups.

Can you connect from HDMI on the Acer Veriton to the Sanyo Projector?

A solution is being sought to allow the HDMI cable(s) to connect to the Acer Veriton computer. The computer has Display Port, VGA and DVI-D outputs but no HDMI output. To utilize the HDMI cable, a Display Port to HDMI adapter must be employed. This will allow the user to generate high definition video and audio through the single HDMI cable. There is cabling to allow for VGA and audio cable connections at both the 18' and 6' configurations, which will work fine and is being deployed in current installations.

NOTE: CDLI is considering purchasing a small quantity of the adapters and distributing them to districts for any possible future use. Follow-up information to be communicated on this piece.

What about the erratic behavior of cursor on IWB and erratic display of drawn items?

It has been discovered that erratic performance of the cursor on the IWB can occur when there is direct contact between the wall mounting plate and the hanging bracket on the board. Both are metal and cause a ground issue if they come in contact with one another. A rubber cap is supplied with the mounting kit and it MUST be installed on the lip of the wall mounting plate in order to prevent this grounding from occurring. The cabling supplied should already be configured like this out of the box. The issue can also be generated if there is torsion generated in the board when hung against an uneven wall surface. All IWBs should be hung so that the two rubber standoffs located on the left and right bottom corners of the board are solidly touching the wall. Failure to do so will possibly cause the erratic cursor issue.

The board has a tendency to float on the bottom edge when touched if the rubber standoffs are not touching the wall securely. Egan TeamBoard has indicated that they will provide a bracket solution to anchor the board to the wall at the bottom – follow up information will be forthcoming on this part. A temporary fix is to ensure that contact is made between the wall and standoffs, and possibly to use a temporary adhesive solution such as Velcro between the wall and the standoff to prevent movement of the board.

NOTE: The TeamBoard variable resistive touch technology is very sensitive to any flex in the board. The board has to sit firmly and evenly against the wall surface so there is no flexing of the board when being used. The bracket fix noted will assist with this.

TIP: On Page 2 of the Teamboard Installation Instruction Guide (January 30/12) it is noted that the projector mount bezel should be installed as part of Step #2. Due to challenges with accessing the adjustment bolts nearest the wall it is suggested this step be postponed until after Step # 3 is completed.

What about metal wall studding and installation over existing dry erase whiteboards?

Some school classrooms have metal studding in existing wall structures rather than wood studding or cinder block walls. It is recommended that installers do not attach the wall mounting plate to metal studs. This could cause electrical shorting in the board resulting erratic mouse or cursor behavior. A suitable solution when metal studding is present is to use gyproc toggle bolts mounted in the gyproc to hang the mounting plate – no contact is made with the metal studs. There are twelve attachment holes in the mounting plate. The use of six toggle bolts (three on top and three on bottom of plate) should be sufficient to accommodate the shear force generated by the hanging bracket.

If the TeamBoard is being installed over top of existing dry erase whiteboards there is a possibility of a potential grounding issue – boards coming into contact with each other.

NOTE: It is recommended that the TeamBoards get installed directly to the wall surface to avoid any potential grounding issue or unwanted board flexing.

How do you Adjust the projected image?

  1. When adjusting the projected image, it is recommended to adhere to the height and depth adjustments found in the Sanyo Quick Reference Guide for model PDG-DWL2500 projectors (guide is included in the shipping materials). General positioning distances can be found on page 15 of the guide, but not specific distances for the 88" Teamboard T# VRT. Noted below are the distances that should be adhered to when completing the first set of adjustments to the projector on its mounts:

For an 88" board (TeamBoard 3 VRT model), and to generate a 16:10 aspect ratio, Distance "A" should be 17.50", distance "B" should be 14.00", Distance "C" should be 2.35", and distance "D" should be 11.00". Note the graphic below to identify which distances correspond to the letters:

  1. There has been some concern regarding the amount of time it takes to align the projected image on the TeamBoard surface. Please refer to the installation instructional video, specifically the 25'20"" time code as it explains how the fine tuning adjustment screws function:

    Timestamps [ (') Minutes (") Seconds]:
    Video Segment #1: Rough Adjustment (12'17" - 19'00")
    Video Segment #2: Fine Adjustments (25'18" - 29'19")

How do you reconfigure the cable provided by Egan TeamBoard? (optional)

It has been determined that a better solution exists for the configuration of the cable (wiring harness) supplied by the vendor. A more refined and neater solution is detailed in Appendix A. This configuration can be used to provide a primary computer hookup and to allow an additional user to connect to the board with inputs switched, without having to unplug connections from the primary computer system in the classroom. The reconfiguration allows for the switch box and two connections to reside at the computer end and not at the TeamBaord end.

NOTE: It has been determined that many classroom installations that have occurred to date are removing the Ethernet switch box and HDMI switcher from the setup and are instead, proceeding with a direct cabling connection between the computer and the TeamBoard. This setup will work and, as noted earlier, the use of the two switches are not required. Also, the loss of USB signal through the Ethernet switchbox that was noted in earlier this document must be considered.

How do you install the speakers?

A set of 12 watt powered speakers is supplied, complete with two wall mounting brackets. The speaker brackets have a lip on the front that should prevent the speaker from falling off once mounted. To ensure that the speaker does not move it is recommended that installers place a small amount of double sided tape on the base of the speaker, or around the base and the mount to ensure that it stays in place. Speakers can be mounted on either side of the Teamboard or above it.

An alternate arrangement is to have the speakers located near the educator's desk and plugged directly into the computer system.

NOTE: The supplied Sanyo PDG-DWL2500 projector has an onboard speaker that can be utilized instead of the speakers.

How do I install the safety tether?

Instructions for installing the tether is included in the updated install file in the documents section to the right. The file is labelled "Egan Installation Instruction Set".

What about software instillation?

The current set of markers are defective due to a manufacturer change in ink formula. Egan will be replacing all marker sets with Bic brand markers. The Red/Blue markers are the only items causing issues. However, we are suggesting that educators do not utilize the markers until the replacements are forwarded to them. If schools wish to purchase markers, be sure that they are Bic brand.

How do I update/install the TeamBoard drivers? (October 2012 files)

  1. Uninstall the TeamBoard software (if installed) and delete TeamBoard directory from the machine. Unplug the TeamBoard usb cable from the desktop/laptop.
  2. Copy the teamboard files (TeamBoard_Auto_Load, T3.hex, and either of the 32 or 64 bit driver file.
  3. Run the TeamBoard_Auto_load and then plug in the USB. The autoloader will run the .hex file and install the flash update. Let the process run until the loader says "TeamBoard Active"
  4. Install the 32 or 64 bit file.
  5. Click the TeamBoard settings icon in the task bar to the lower right of the screen. Open the DashBoard and perform the four calibrations. Keep in mind that the first two will take the board out of interactive mode (Whiteboard and action bar calibration) and the board will lose the touch sensitivity. To enable touch, click "open the dashboard" and choose the interactive radio button, using the mouse. The last items will put the board back in interactive mode and the touch sensitivity will return.

That board should run fine from there. To test, open WizTeach and use a stylus or a finger to write.

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This set of installation instructions has been developed to assist district installation teams and contains specific information on several important installation components.

Please note:

  • An installation instructional video has been produced by Egan and is bundled with this document. References to the video are made throughout this document.
  • Installation teams may wish to use alternate setup configurations if deemed more suitable to individual classroom setups.